Very prompt and efficient. Gave recommendations that I more than appreciate. Would use him again

Nero was awesome

They took care of everything I needed in a timely fashion.

Reliable business and quick response

The service was fantastic.

On time for scheduled appointment, knowledgeable and professional

Julian was incredibly quick, professional, and did an excellent job of getting us an estimate that was easy to understand.

Great responsiveness and professionalism. Client is very transparent about your situation with Hvac unit.

great service, prompt and professional, explains things truthfully and objectively

Very easy to work with and professional. I will use them again.

My HVAC was so loud and draining me.
Julian from Nero’s came out to assess the
issue and freed my ears and sleepless nights. I would like to thank him and his team very very much for a super job .

Contractor was very prompt, courteous and knowledgeable. Only minor nit is that for inspection cost expected to receive detailed repair estimate with part #'s for insurance claim (similar to car repair estimate)

Responsive and accommodating and very knowledgeable. Would recommend for any heating and air conditioning concerns.

Great and very prompt service! My service technician was very professional and kind enough to explain exactly what the problem with my furnace was and how he was going to fix it.

Very responsive with great customer service. My tenant's heat went out when the temps dropped to 25 degrees. Julian was able to come same day (on a Sunday) and was ahead of scheduled. Even though the furnace was over 30 years old, Julian was able to get it back up and running until such time as I can replace it within the next month. Lifesaver!

Julian was fast and fixed the problem, but I have 2 problems with him:

1. I hired him for a consultation, he fixed the issue without explaining the cost. I was on a conference call and within 20-25 minutes, Julian was done with the fixes. He should have explained the cost before making any repairs.

2. He overcharged me! Even after he gave me $130 discount, it was still very expensive. I know that because I called other professionals after Julian left and they all gave me a better price.

2 days after the service, Mr. Julian quoted me for another repair I needed(replacing the inducer motor), his price was $627, I hired another professional and it was replaced for $375.

So if you want to be overcharged, then hire Julian.

Julian identified the problem very quickly, and took action to fix it.

Tech showed up on time and was very knowledgeable. The replacement cost was a little out of my budget but he was very polite and offered to work with me. I would definitely recommend Nero to friends and family

Overall great experience. Very communicative and best price after getting multiple estimates.

Informative and courteous customer service.

Julian was prompt and efficient. He had our heater working within the hour. He also recommended and installed a new thermostat. I would definitely use Nero's Heating and Air again.