Here are the bullet points for my 1 Star experience: --Price was quoted for $45 for a 25 mile trip, but ended up being a non-negotiable $75 for those 25 miles despite it being a direct route without traffic --The driver showed up 15 minutes early calling me on the phone claiming he was right on time and I was making him wait --A couple of miles into the trip, I noticed the meter already reading $20; driver told me he did not charge me for waiting, which could not be the case (again he was early) --The vehicle literally stunk of cigarette smoke --The driver was very unkempt and spoke of women with disrespect, referring to female body parts during the trip as a joke --The receipt later showed the driver charged me $5 extra as a credit card usage fee --When calling to complain, the call was answered by someone driving who claimed to be an offsite dispatcher, yet I could hear traffic around him in the background --I finally spoke with the manager who was completely unhelpful