Had some 22K gold Jewelry that I picked up in India and in Europe that I didn't want. I weighed it and used an on line scrap gold calculator to determine what would be a fair price. I entered Pugh's as their "We'll beat the competitor by 10%" slogan enticed me. The quote I was given from Pugh's was about half of what I had previously been given on the net so I left and called a few other places in the area. Same weights, same gold, sight unseen, the other 3 establishments I called gave me quotes that were more than Pugh's by 1,000 dollars or more. I felt a wave of relief that I hadn't done business with this horrid establishment. If you have ever sold them gold and think you got a bad deal, I would contact the BBB and file a complaint.

I had a very special ring to design in memorial of my fiance. I had a very specific idea in mind, and I worked with Tricia to pick out the setting and stone. She listened to what I had in mind for the ring, and she was very patient and helpful. The ring turned out spectacular. I took the ring back to ask her about a few inclusions I noticed in the sapphire, and without me asking she called in a couple of other sapphires to look at, and let me choose from those and switched them out with no hassle. The ring is absolutely beautiful, customer service is impeccable. I have already since then ordered a replacement wedding band for my brother, and a mother's ring for my best friend. I highly recommend them!

My engagement ring and our wedding bands were purchased at Pugh"s. The staff was helpful and friendly. The rings were sized the same day so we could wear them. A few changes were required with my wedding band and engagement ring (they kept moving on my finger more than I liked). The work was done quickly.



We have purchased other items also and are very pleased.