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We brought our expensively soft comforter to this cleaners and it came back CRUNCHY! When asked about it- they said- that fabric can get that way sometimes. They kept denying it was their fault at ALL. When we took it to another cleaners they said that the other cleaners messed up and used the wrong chemicals and RUINED the comforter! I can understand mistakes- but don't DENY your wrong doing!! We will NOT be going here ever AGAIN!