ZERO STARS. Our dog contracted kennel cough, which quickly turned into pneumonia during his stay. After asking for a refund of $171, the owner declined, stating that "she feels as though offering a refund would imply that she did something wrong or could have done more to prevent this from happening and didn't believe that was the case." She said our dog's breed is prone to respiratory issues, which is even more reason we should have been informed of his condition IMMEDIATELY, instead of the day we picked him up. She said that he was eating and drinking normally yet he somehow LOST 10 LBS IN ONE WEEK while in her care, which doesnt indicate that he was being cared for very closely. Our dog passed away after a two week battle in the ICU. It sickens me that I made the mistake of boarding him here. To anyone considering the same, please do your research. In the end, this cost us over $6,000, the worst two weeks of our lives, and the life of our sweet boy. He was only 1.5 years old.

The owner, Linda, really cares about her charges and makes sure they are treated well. My dog is always happy to go to the "spa" for a stay or just a grooming.