I ordered my ink 10 days ago and have heard nothing about it. I tried to track the order, but no tracking is available. I am totally out of ink for my printer now. I, too, will never buy ink from this company again. I cannot believe they call this customer service.

I found the price for my cartridge with this vendor was a little better then most, but the speed of getting the cartridge was more important to me. The shipping description said the cartridge would be "shipped immediately." My location was close enough I should receive it in the 3 days that I needed it. It took two days before it could be tracked and showed initial shipment on that date. This proves that their claim of immediate shipment cannot be relied upon and can lead a person to wonder what else is doubtful. I will never order from them again.