The absolute most rude customer service experience. The people that answer the phone for the booking of the cruises are nasty, rude and zero help. The are so snippy when you ask questions or call back to clarify details. We were going on the sunset cruise as a work outing with a large group and the experience of booking the event was a huge headache with this company. For the amount of money spend I think we should have at least gotten a friendly voice on the other end of the phone. Good Luck to all cruise goers.