i.e., A I Bought 2 boats worth over 150 thousand dollars at cecil and was a good customer for over ten years. When warranty was over they started to nickel and dime me to death and I mean death.They won't work on trailer they sold me, apparently because they don't make money Paul, was very nasty when they weren't making money. the engine on my boat had low oil pressure and they did not know why, they wanted 350 dollars to take for a test drive because they are not on the water. Had problem fixed at another dealer for under 100 dollars without a test drive. Do not let Scott work on your boat he is not a very good mechanic. Don't be fooled- the customer is always right means nothing at cecil marine favorite, or highly recommended because