I have worked with Kojak on several occasions for various spiritwear orders. The customer service has always been terrific. I have always received prompt replies to my requests. And when I have had families who wanted to order after the deadline, he worked with them to get their order in. And when I wanted more clarification on jackets, instead of just telling me the details, he updated the website so that it was clear for everyone. And delivery has always been when promised or earlier. Great company to do business with.