I have been in this "shop" a couple times and nobody ever seems to want to help me, and when they do it seems they have a bad attitude. It is no different contacting them by phone. I will shop elswhere.

Paul's is a friendly store but, they lack communication to there customers. I ordered and prepaid for a part on Jan 14th 2011 and as of Feb 2nd I have had no returned phone call after leaving several messages, no follow up phone call regarding the status of my part. I have made all the effort to communicate from; calling them and talking to someone live and had personally came to there store and they still had no answer regarding the part and where it is. I was told this would take approx 1 wk now going on three. I understand the business is high but, take 5 min every 5-7 business days to contact your customer's and they would be more understanding. I am frustrated just because I have yet to receive phone call #1 from this retailer in 3 weeks ( except for my time to call them of coarse.) Nice folks but, need better customer service.