I just wanted to take a moment to thank all the West Springfield staff at Doctor's Express for making me feel comfortable and helping me while I was experiencing an unpleasant medical concern. Your professionalism and "bed-side" manner helped to make me feel more at ease and realize I was in good hands. I am happy to report that the appointment I made with my primary doctor following my visit to your office confirmed that the diagnosis made at your office was accurate and I am continuing similar medication to help me get healthy. I thank you all again and will not hesitate to recommend you to my friends and family.

Have been a few times. Last time in middle of May, wait time was ridiculous! Got there at 11:00 am, was not out until 2:30, pm. I had to keep asking the nurse when I was getting xrays? Asked if the doctor forgot me. They need more than 1 doctor on duty. Wait time is not faster than hospitals. When you are in pain, and just want to get home to rest, spending, 3 1/2 hours sitting in a examining room, was not fast. What wdon't know what is faster. Maybe i should have tried my doctor. Maybe they would get me in as emergency. Will have to think twice in the future. First 2 times were not this bad. Also did not care for doctor this time. Just figured I would get in faster than my PC. Live and learn.😟

Excellent,friendly treatment. They Provided a prompt resolution to my son's unexpected medical problem.

Horrible place. The girls in the office are good and friendly, but the Dr.s are horrible. We had a bad experience. The Dr. misdiagnosed my daughter and 2 days later we were in the ER where we got excellent care and a correct diagnosis and the antibiotic we should have gotten two days earlier. Dr.at Dr. Express acted like we were putting him out when we asked questions. He couldn't be bothered. Won't go there again.

Friendly caring staff. Very committed to pt care and privacy. Beth is a five star all by herself! Thank you all

Stay away!!!! The doctors are very rude and miserable! Don't waste your time!