Rory helped me and my mother with a purchase of 2 fitbit, and also a Otter box for my Iphone. He was very helpful, and also put my phone in the new case, which didn't look that easy to me. I greatly appreciated the time he took to make us both feel valued. He then suggested the place next door for lunch which we did and were pleased with that as well. . I give him 5 stars in his customer service skills.