This place doesn't deserve one star! It has THE WORST customer service I have ever encountered in my life! I noticed something off when I noticed that the front desk has a protective shield like a bank that the front desk guy was behind. He was grumpy and didn't go out of his way to make me feel welcome. He perked up when I paid cash for a 3 night stay.



After receiving the room key, I was walking out and noticed that someone had driven up and honked, seemed to be waiting for someone. Then I proceeded to my room. When I came to pass the waiting car, the female driver (she doesn't deserve to be called a lady) accused, "You're in my parking spot. You need to move."



"Excuse me?" astonished, I said, "I was here first and the parking spot is unmarked." The space next to my car was vacant and lots more vacant spaces in the parking lot.



"That first spot is for managers and you need to move," the female demanded.



"Oh, so, you're a manager?" I asked. "The space is unmarked and I'm not going to be there long, I just paid for my stay for 3 days. I'm just going to unload and be on my way."



"You need to move," the female "manager" rudely demanded again.



Now I was truly offended. "I just paid for 3 nights and you want me to move my car?! Fine, you can have 'your' spot and I'll take my business elsewhere!!!!!"



"Fine!" the female screeched.



So I went back to the lobby. Explained to the guy what just happened and demanded my money back. Thankfully, he gave it back. The only thing he said was, "Yeah, that spot is for managers." He didn't have a problem with it when I first walked in. Think he might be the henpecked husband--no wonder why he's seems depressed and grumpy! Left that hellish place and will never go back again. The worst service I have ever experienced! So glad I will never again have to deal with that female who is one of the rudest persons I've ever met! And, I'm being nice!



I went next door to Wayside Motel. Now that's a business that knows how to treat customers! Much cheaper with a decent room too!

The make over on this property is just GORGEOUS.. The new owners have put a lot of my money and effort into this Hotel, its just the best Hotel in the area............. I would strongly suggest everyone to try to marvelously renovated Hotel... Nice rates for Beautiful spacious rooms.. I would say I would stay there on every trip i take to the West Covina area.





* Hotel has free Wi-Fi

* Hotel is close to the mall, tons of local restaurants and Crazy Horse for some evening enjoyment

THIS PLACE IS BY FAR THE WORST MOTEL I HAVE EVER SEEN. I WOULD NOT RECOMMEND IT TO ANYONE UNDER ANY CIRCUMSTANCES. THE MANAGEMENT IS VERY AWARE OF ALL THE PROBLEMS. IT IS SURPRISING THAT THIS ESTABLISHMENT IS STILL IN BUSINESS. THE RATES MAY BE LOWER THAN OTHERS, BUT THAT DOES NOT MEAN YOU HAVE TO STAY IN A ROACH, AND MOLD INFESTED DUMP. WHEN MY FAMILY STAYED THERE RECENTLY, IT WAS A COMPLETE NIGHTMARE. NOT TO MENTION THE RIF-RAFF THAT EITHER STAY THERE AS TENANTS, OR THE ONES THAT LURK IN THE PARKING LOT. THE POLICE WERE THERE EVERY DAY, AND ALMOST EVERY NIGHT ARRESTING PEOPLE OR RUNNNING PLATES LOOKING FOR STOLEN CARS. DEFINITELY NOT A PLACE FOR SMALL CHILDREN.



THIS IS THE MANAGMENTS RESPONSE .... IF YOU DON'T LIKE IT, YOU CAN GO SOMEWHERE ELSE. THESE OWNERS HAVE SEVERAL ADDITIONAL MOTELS IN THE AREA.



IF THE OWNERS WERE INTERESTED IN IMPROVING THEY WOULD SHUT THIS BUSINESS DOWN IMMEDIATELY!!!!



THIS IS YOUR RESPONSIBILITY!!