I took my brother printer/copier/fax here for repair in November 2013 because the paper was not feeding in correctly. The tech called me later that day and said it would be less expensive to replace it, the paper feed assembly was bad. . (I believe I paid $900 or so new for it, this machine is a professional machine not a home model) He did not know an exact price to fix it. He offered a few different choices on a new machine. I was skeptical as he didn't know the price of fixing it, each time I tried to get a exact price he switched the topic to prices of new machines. I picked my machine up the following day, went back to my office and called brother asking for a number to a authorized brother repair facility. The brother representative ask me what the led screen said I told them "unable to print 36" They told me to open my machine and use a lint free cloth and rub the cloth on a plastic strip, I did my machine works fine now, the strip by the print head was dirty was all