It is clear their job is to hang onto your money, not help you through a difficult time.My mother-in-law had a catastrophic malfunction with her washing machine on April 5 that has required her to move out of her home, because her home has become a construction site. My husband and I have been living with her as we are in the middle of building a new home and moving across country. She has been a Missouri Farm Bureau customer for 30+ years without submitting a single claim. We have been told by contractors that they will not replace the tile floor without adding cement board. MFB has told us they will not pay for the cement board because it would be an upgrade. When the floor was installed, cement board was not used in this process and now no contractor will touch the job without it and MFB won't help us locate a contractor to follow their guidelines. The kitchen is completely torn apart. MFB told us to eat out, then, after we turned in receipts, told us they would not pay for food in certain areas, at certain restaurants, and they don't pay for taxes. There is ONE restaurant in the small town near the home. It is not Burger King. We were also told that they may not pay for our hotel, have offered us minimal assistance in locating a home in our rural area, and refused certain housing accommodations. By contrast, we had a house fire last year in Minneapolis and State Farm is our insurance. They helped us every step of the way and they did not try to Nickel and dime us. When I spoke with Mike Wilson at the MFB home office he explained this by telling me how small MFB was compared to a nationwide company. I have to say, my in-laws chose them because they were small and hoped for more personalized service and they were the best choice at the time for an agricultural property. Once we get through this miserable experience, we will be changing companies. We will tell anyone who asks that we would never use Farm Bureau and cannot in good conscience recommend it to anyone. By the way, the coverage for the house, over $450,000!!! Why this company doesn't allow their clients to remain whole through a crisis is beyond our imagining. Overall it has been an incredibly frustrating experience and it isn't anywhere near over.

Bob Hilleman totally mislead me and my husband on a barn renters policy and what was covered under a water damage policy. We lost thousands of dollars on furniture because of this agent and his unscrupulous selling methods. Leaving details out of his explanation of coverages is the way he does it. #FarmBureau the company was no better. Regardless of both our word against him they allowed the agent #bobhillerman to lie.