Totally incompetent -- Sun Cab will let you down.



Two days prior to needing a ride to airport (with two children), I booked Sun Cab with the Taxi Magic app. Received confirmation email.



When cab was 10 minutes late, I called sun cab -- dispatcher told me to wait "a while" and see if someone showed up.



10 minutes later I called again, explaining that we were running out of time. Dispatcher again suggested that I wait and call back in 15 minutes if nobody showed up. (??!!)



1 minute later I called again (to try to get someone more competent on the phone). She said that Sun Cab would "assign a cab to me shortly." What?!!! I'm nearly half an hour late and Sun Cab doesn't even have anyone assigned yet? The dispatcher replied that the pick up time is "not a guarantee". I explained that I needed to get to the airport and that it would take time to load my kids car seats into the car.



This part is awesome: The dispatcher replied, "Well, you should have told us you were travelling with children." I responded, "Read what I wrote in the 'special instructions' for the pickup". Dispatcher: "Sir, what you wrote is that you were bringing two child car seats." Me: (waiting, hoping the dispatcher would keep moving forward...waiting...waiting... The dispatcher just sat in silence, apparently never associating "child car seat" with "child").



Apparently you need to tell Sun Cab NOT ONLY that you will be loading two car seats in the taxi but ALSO THAT CHILDREN WOULD BE SITTING IN THEM. !!! Perhaps Sun Cab transports people all the time who just wander around with child car seats but no children....



Anyway, that still didn't explain why they were late. Dispatcher continued to stall. I called Barwood (ugh!) and they managed to find someone to get me.



I called Sun Cab two more times, but kept getting the answer "we are assigning a cab to you now".



One hour and 30 minutes AFTER my scheduled pickup time, I received a text message from Sun Cab saying that my pickup had been cancelled. I never did get a call from them -- driver, dispatcher, anyone.



Sun Cab may actually be worse than Barwood, and I never imagined I'd say that about ANY company.



Do yourself a favor, get a ride from a friend, hitchhike, whatever it takes, just don't rely on Sun Cab because they WILL let you down.