This is a beautiful space - very calming and relaxing and open... as the country's first LEED Gold-certified day spa (awarded by U.S. Green Building Council) they have a lot to be proud of. Most importantly, my experience with the support staff was fantastic (contrary to the consistent on-line reviews from several months ago complaining of rudeness). Apparently there have been quite a few changes with personnel and the ladies there now were very much on top of their game, acknowledged me right away, made me feel extremely welcome, indicated that they were expecting me and did everything I would hope a professional outfit would perform to set the tone for a wonderful experience. It was extremely easy to find and I very much enjoyed my extended-lunch hour of pampering. I tried the signature massage, "Interpretive Touch" - a unique deep tissue technique. This place is dangerously close to my work so I can't wait to return to try the Nusta Calm Massage. My therapist was Elena who was extremely kind and professional - her European accent was very soothing and (also unlike some other reviews) during my experience conversation was kept to a minimal, as I preferred. Her deep tissue massage has become so well known, her clients now travel all the way from NY to DC to experience her services. I was also able to meet the manager Brad, who personally developed the Interpretive Touch technique. I definitely felt my spa time was customized to my individual preferences and I was well heard. Another plus - the online reservation system was extremely easy to use ... maybe TOO easy ;)