On 6/23/15 put my white king-size down comforter in Navy Yard Valet (NYV), told to return on 6/29/15 to pick up. NYV called 6/26/15 with message ready for pick up. Paid $48.50 on 6/29 & opened plastic bag. Hugh deep yellow spot on item. Told Mona spot came frm NYV. Mona said spot did not come from NYV, but from my pets, I disputed because I have no pets; then she said it came from my husband or somebody that I live with, I disputed, then said it was there when I dropped it off & none of their doing. She was angry & nasty tone, asked me how long I had item (purchased 11/2014) basically told me to take & leave. I told Mona I would've pointed out stain when I delivered it to NYV & asked them to remove that I would not drop off with such& not tell NYV. I insist she remove stain. I return on 7/1 to pick up, when I got home, spread item on bed & there were two small holes in item which will let out down. The holes were punctures as if anger that I left there & complained. Mona & man are nice when drop-off, but they are nasty when they damage your items. Be careful with these people, they are fake & take no responsibility.