ZERO STARS! BEWARE- L.A. Sickness...This place is submerged in rude, disgusting people with ZERO manners and ZERO customer service. The hot tub is always full of black soot and hair, the pool ALWAYS has hair, wax ear plugs and sometimes even foreign materials floating around (Once when I was doing laps there was cotton stuffing-like from inside of a pillow, in large chunks just resting at the bottom of the pool...-No joke!) Members leave empty water bottles, paper towels littered all around the gym, the locker rooms and especially around the hot tub and pool. People are allowed to bring their cell phones into the locker rooms and onto the floor (when there are signs that say you cannot) and talk SUPER LOUD on their phones, take pictures and videos of whatever... Are there no privacy laws or just common decency? The machines are always un-calibrated, broken for MONTHS at a time, the heart rate monitors are broken on almost every machine, the light in the sauna is always broken, They crank the heat WAY up during the colder months with no careful consideration to what that can and will do to a person with health issues (i.e. heart trouble) You let people work up their own sweat, at their own pace... You don't crank the f'ing heat while all of the treadmills are on the second floor...WHERE HEAT RISES!!!?
We have had people just open the personal lockers for us without even asking who we are, asking for I.D.- We locked ourselves out once and they did this, then the 2nd time we were testing them... Without fail they opened the small locker and let us take the contents... We could have been ANYONE, ripping off someone else s belongings... We not only have tried to talk to the staff (which is ever changing and not getting better, they are shockingly getting worse) but nothing ever happens... In fact the rude red-headed guy will talk over you, talk back to you and then disregard you... Nice idea of customer service guys... Nothing is clean, staff is useless and getting a free paycheck. This place is disgusting!!!

Every time I go into this gym I feel violated. All of the men that work in there gawk and the manager at the front desk (Matt?) is a pervert. I always catch him starring and he makes me very uncomfortable every time I'm there. I thought after a month it would get better but it hasn't. Also, this is the dirtiest LA Fitness I have ever been too. The only thing good about it is that it is open until midnight. I will definitely be cancelling my membership.

What a dump this gym has turned into since LA Fitness bought out Bally's! Totally getto, trashy (inside and out), crowded, rude members, broken machines, no managment oversight, weights never reracked, lockers go for days with the same padlock on them. It was like someone turned off the light switch from a month ago. I feel sorryy for the employees. I'm looking to find another gym

I love it, the only thing it is not 24 hrs. Evrything else is GREAT!! :

I love it!! great helpful friendly staff. The Mound Road LA Fitness is an all around wonderful experience. T. R