I have lived in my apt 18 mos with a long-haired black dog that sheds, sheds, sheds. Apt management offered to clean my carpets for me but all my neighbors testified that the process left their carpets wet for DAYS. Tom from HVCD was on-time. through and fast and $$ reasonable. My carpets look, smell great and they were dry in hours. I would definitely recommend Tom and HVCD. I will be calling him again.