I went to see a specialist at this office. First, they made me fill out a mountain of paperwork even though I'd already filled it out 10 months ago. The girl at the desk refused to even look in my file for it. Then they made me wait 20 minutes (on top of the 20 minutes to fill in paperwork) and I had the FIRST APPOINTMENT of the day! (7:30 AM). My consult went fine, but then I needed to get my blood drawn. I sat in the office for 55 minutes more(got there at 7:20; it was 9:30) and was on my way out when a young girl called me back. Her badge said "receptionist" which I thought was strange for a phlebotomist. She then stuck a needle straight into my arm completely totally missing my bulging vein. Rather than correct her error, she twisted the needle around in my arm trying to get blood out, ignoring my assertion that she was REALLY hurting me. I finally demanded someone else do the draw and a real phlebotomist assisted. Though she made it clear she was annoyed with me, she did her job.