IF I COULD GIVE THIS SALON A ZERO I WOULD .. I WENT IN TO GET HIGHLIGHTS AND A HAIRCUT AND SPENT $160.00 .. WHEN I LEFT I WAS SOOOOO UPSET .. THE HIGHLIGHTS WEREN'T THAT BAD, BUT THE HAIRCUT WAS HORRIBLE .. I FELT LIKE I HAD BEEN BUTCHERED !!!!!!! .. IT HAS BEEN APPROXIMATELY 6 MONTHS AND I STILL HAVE HAIR UNDERNEATH THAT IS SHORTER THAN ON TOP PLUS SHORTER PIECES ALL OVER AND I STILL CAN'T PUT IT UP IN A PONYTAIL =( .. I USED TO HAVE LONG HAIR AND NOW I DON'T .. NOT WHAT I ASKED FOR AT ALL .. I WILL NEVER RETURN AND WILL NOT RECOMMEND THIS SALON TO ANYONE .. FOR THAT KIND OF MONEY I SHOULD HAVE BEEN TOTALLY SATISFIED NOT DISAPPOINTED !!!!!!!!!!! .. I FEEL IF I WENT TO A VO-TECH WITH LEARNING STUDENTS I WOULD HAVE RECEIVED A BETTER HAIRCUT FOR A LOT LESS MONEY !!!!!!!!!!! .. I EVEN CANCELLED MY DAUGHTER'S APPT. AND TOLD THEM WHY I WAS CANCELLING AND ALL I GOT WAS "I AM SO SORRY" .. THEY COULD HAVE AT LEAST OFFERED SOME SORT OF REFUND .. POOR CUSTOMER SERVICE AS FAR AS I AM CONCERNED !!