We took our 98 plymouth voyager se in for electical problems diagnostics were a charge of 140.00. We were told after a day of them having our vehicle it was the BCM or body control module that was bad and the part would cost 900.00 plus labor a cost of 1700.00 total. We picked the vehicle up not being able to afford the fix. Then we ran a self diagnostic test on the BCM and found there was no problem with the wiring itself shorting out! I would have thought that the mechanics would have known this by their diagnostic test we paid for.

I strongly advise not using this dealership for service. I went to this dealership this morning since I purchased my vehicle there this year. I simply wanted to have my oil changed and tires rotated. I was first in line and arrived at 7 am. After about an hour I walked outside expecting to see them finishing up and there were 2, yes 2 lube technicians working on my truck and they were trying to take the wheels off without removing the wheel covers. One had a severely cut hand wrapped in electrical tape. Finally a mechanic walked over and whispered into ones’ ear they needed to remove the plastic wheel covers. After they did this I walked back inside. After another 45 minutes I walked back outside to see them trying to remove my oil filter with a mallet and chisel. By now there were 2 lube techs, a mechanic and the two service managers at my truck. They then informed me that one of my wheel covers was cracked. I was astonished since I detail my truck every weekend, but I try to trust people. So even though I was suspicious I believed them. After another 30 minutes they could not get the oil filter off and told me to go to the Toyota dealership up the street since they did not have the right tools. So after 3 hours, I drove up Highway 41 to Cramer Toyota. They put my truck on the rack and informed me that all four wheel covers were cracked in multiple places and they must have rotated the oil filter the wrong way because it was extremely over-tightened. I have to go back Monday to talk with the Manager about the four damaged wheel covers (I don’t expect any help considering what I experienced today) and I fully intend on reporting them to the Better Business Bureau. Anyone considering using this dealership be warned!!!! By the way, after waiting 3 hours, only one other customer showed up for body work. So despite what you may think, others must have experienced similar terrible service judging by the lack of customers. The Toyota dealership was packed.