Must have company wide issues.....review from cinncy sounds like here. All I can say if not for wife and United Health Care I would not have got chair. You would think the company that gets the $$l would be motivated. Salesman seemed to be only reliable, useful employee. No return calls, blame passing common, we were tasked with their contact duties and did I mentioned from the voice mail recorded messages they have the most highly trained staff in the world.( but not at responsibility ). If you have a choice at a provider , I would go else where.