I received great customer service. The team is knowledgeable in bikes, service and repair. I would recommend this shop to everyone.

Lots of bikes but high prices and condescending employees.

I walked in with some skepticism based on the poor review that the Vancouver Cyclery received on Switchboard, but I walked out believing customer service is alive and well with this store. I brought in a bike for repair, which I did not purchase here, and they repaired it within about 15 minutes free of charge. Granted the problem was minor, but they didn't have to do it for free...or on the spot. The kind gesture will have me supporting this locally based business with future repairs and purchases. (Of course if they never charged for repairs they'd be out of business, so I hope I don't actually hurt their business by publicizing their good will.)

This company has a pompous and arrogant attitude towards its customers.They lack goodwill towards their customers and I do not recommend anyone to use this company.