On 3/30/2018 Old Republic sent Air it Cool to my home to look at my air conditioner that was not working properly.Upon arrival to my home Garry from Air it Cool stated that the warranty company would not cover any of the parts needed to repair my AC. He told me that I should have read the small print on the back of the contract but people never do.Garry attempted to sell me a new AC unit but as I am selling I went with the repairing option for $2,000 which he stated was for parts and some cleaning. Gary told me he would need to go to Tampa to get the parts and be back.On approximately 4/2/2018 I contacted Old Republic on why then wouldn't cover parts, etc. and they stated they would cover parts. Old Republic stated that Air it Cool was supposed to contact them before any work was done and that they also did not have authority to bill me for anything over $500 before Air it Cool contacted them. Old Republic told me they would reach out to Air it Cool for an explanation.It then took over 2 weeks for Air it Cool to respond to Old Republic and when they did they gave them false documentation.Upon speaking with Old Republic, Air it Cool told them that all they did was clean the unit. When I told Old Republic that I had an invoice with 4 parts that they replaced and only 2 items they cleaned Old Republic stated that they would have to contact Air it Cool again.As another couple of weeks went by Air it Cool called in that they replaced some parts but would take those off the bill which came to $500 in parts. Air it Cool then gave a more detailed list of items they cleaned to Old Republic. The list is as follows.Evap Coil $350Blower Motor $150Blower Wheel $150Clean San Fan Cab $200Duct Cleaning $400Repair on Cabinet $250On my invoice it shows the following:Blower Pull Clean Evap Clean Motor ReplacementBoard ReplacementCapacitor ReplacementRepair Bottom of Air HandlerWhen Air it Cool returned to fix my AC unit they were there for approximately 30 min. They were not there long enough to clean all the things they said they cleaned. In addition, they used my garden hose to clean the AC unit which is NOT supposed to be used to clean an AC unit.As of today I still have not received the $500 credit that Air it Cool told Old Republic they would issue to me.Bottom line is that I did NOT authorize Air it Cool to clean my AC unit for $2000. I can buy a brand new air handler (what they actually cleaned) for $2000 or less. I authorized them to do the work which was on my invoice.Old Republic stated they would have covered all of the parts on my invoice so Air it Cool stated they would refund that to me. That makes no sense to me. If that is the case then Air it Cool should only charge me for the 2 cleaning items that they put on my Invoice.This was a scam from the start and if I didn't reach out to Old Republic I would have never caught it.I also believe that since Old Republic sent Air it Cool to my home that they bear some responsibility for this incident as well. I trusted Air it Cool based on Old Republic sending them to my door. I would never have spent $2000 without additional bids if I found them online.

THANKS FOR BEING ON TIME AND THANK GOD FOR HAVING MY PARTS ON YOUR TRUCK. Pat D.