Unfriendly, judgmental, lacking compassion, was annoyed/made fun of me b/c I couldn't afford extra medical expenses when my cat was sick. Incredibly OCD about fleas (yeah, I get it, I need to get rid of fleas on my two cats and three dogs. Do you really think I wasn't trying to do exactly that?). Every visit she spent a LONG time picking through her hair for fleas when I was there for other issues. Blame Frontline, not me. My last trip there = unbearable. First the asst. asked what my cat's symptoms were, but each time I tried to tell her she interrupted/talked over me so I couldn't finish. She got mad I was short w/ her so she dumped my cat out of her carrier onto the table - my cat who had a kidney infection and was dying. Then the vet laughed at me, made a face to the vet-in-training b/c I again told her the flea problem was not my 1st priority, the kidney problem,hypothyroidism, weight loss were. FYI: When it was time, I took my cat to my dogs' vet to be euthanized rather than her.