This UPS store is horrible. Customer service is smug and condescending. I had to pick up a package there. The slip was left on a Friday. I went Monday night and they told me that they hadn't received the packages yet. I said it had been 2 business days. The manager shrugged his shoulders and said I don't know what to say. When I told him he should call and complain to UPS corporate because they use the UPS name, his response was "we aren't connected with UPS". I came back two days later to pick it up and gave the slip. They looked it up and said I needed the tracking number, even though I had my infonotice slip. They said it was because the package was in my wife's name. I showed them the slip that just had our last name. Once again the manager was smug in his response saying there's nothing we can do. When I left he gave a sarcastic have a nice day. UPS is a failing company with this Access Point stuff. And this UPS Store is horrible at their job. If the customers aren't happy, they need to take those concerns to UPS corporate but instead all they will say is "we aren't associated with UPS they are a separate entity. Avoid this place and go down the street to the Mountain one. Or even better avoid it and find a FedEx or USPS store.