I sent a very expensive neck (washburn n4) 2500 miles to Richard. The people in my part of the USA, Pittsburgh Pennsylvania said it couldn't be fixed (broken truss rod). Richard made it better than new and did a ton of extra work (new frets, etc....) for less than half the price of the 1 person that said they would "try it" with no guarantees. I wish I lived closer, but I do know if I have any big issues, I'm sending it to RJW Guitar Repair.