We apologize that your experience with our service did not meet your expectations. After speaking together several times to try to reach a mutual resolution, we feel the best thing we can do at this time is to take steps to ensure this type of misunderstanding doesn’t happen again. We will insist our technicians write more detailed recommendations on the invoice for the customer's review and signature. We will also explain the service options in more detail and clarify the differences between a temporary and permanent fix. We appreciate your feedback. We will put into practice these new procedures to enhance our service right away.