This shop may be a good fleet shop, but when is comes to customer care and customer relations, they are far beyond horrible.
My boyfriend and I were referred to this company by my boss - the company I work for currently use this shop to do our fleet vehicles.
My boyfriend has been rebuilding his 1974 Thunderbird for the passed year. We finally just needed someone to finish the odds and ends, putting the gas tank on, connecting the gas line, putting in the fuel filters, re connecting all of the A/C tubes that had to be unplugged to get the new engine in and putting on the air filter.
This company has had the car for 3 weeks, we requested to get a call when they figured out some kind of bid. We never received a call. My boyfriend then went to the shop almost daily to check the progress of the car. after 2 and a half weeks, the fuel tank was on and the fuel filters were on. About, an hour, maybe an hour and a half worth of work - and all of the parts were provided by us.
Monday, we both stopped by the shop because we had then requested to be called so we could be there when the car was started for the first time. We were told, "it is ready to be started, the mechanic will give you a call in the morning, and have you come and bring the gas". Tuesday came and passed. So this brings us to today, 3 weeks later. They said it was ready to start Monday, so my boyfriend went in this morning, Wednesday, and was told the mechanic that worked on our car wouldn't be in till 10 am. So he left, and went back at 915ish, and the mechanic was there. He talked to the mechanic that worked on the car and the car was not ready to start. So we have decided to take the car, we asked about the pricing and they didn't have any kind of bid, or any pricing information. they just thru it together. For attaching the brand new empty gas tank, plugging the A/C compressor back in and putting the fuel filters on, they charged us 400$.
400$ to be in the same position we were in before. Now, we are moving the car to another mechanic, hopefully one that can be upfront about how long it will take and how much it will cost.
American Fleet Service has been by far, the worst mechanic experience I have ever had. They took a fun project we were doing and turned it into a giant hassle.
Before this we had it with another fleet mechanic. He also took a while to do things, but, he told us when he was going to do things and if he wouldn't be ready, he would let us know. He also gave us pricing and respect. All things we have not gotten from American Fleet.
It is a real shame, My company HIGHLY recommended them.
But, I guess if you are not a fleet, your not important to these guys. We definitely weren't treated the way they treat my companies fleet.
After weeks of having to show up ourselves and see the car in the same position, with the keys sitting right on top of it, I am just happy to get our car out of there. I have never felt so disrespected and unimportant.