So I had stopped at the ixfinity store at the Highlands today to see about an upgrade to one of my lines. I gave my name and waited my turn to be called to be waited on. A man called my name and I approached him and explained what I was looking for. I had explained to him that I had recently upgraded my one line ( I have 2 lines ) this morning ( through ixfinity when I called in and spoke to a man with a broken accent ) and was wanting to upgrade my second line as well. As we were talking he was explaining that I could only get one upgrade and for the second upgrade I would have to pay full price for the phone. I didn’t quite understand him so I asked the question in a different way. He said “ like I told you YESTERDAY “ With a tone and continued to talk down to me. At first I thought I mis understood him. I hadn’t talked to him yesterday nor had I seen him yesterday I wasn’t even in the store yesterday . So that’s why I thought I misunderstood him. As we continued to talk I asked him ok can my husband get a line all of his own to be able to get an upgrade and the worker said “ as I just told you again “ with tone and belittling me he said “ you have to have an active account Through ixfinity to get a cell phone “ This time I knew I didn’t misunderstand him at all. let me tell you that the man who was suppose to be helping me and answering my questions was more than rude. He belittled me and I walked out of the store so embarrassed. Mr RUE ( was your first name ) shame on you for making anyone feel that uncomfortable. Maybe you were having a bad day ? I get it. It happens to the best of us. To treat a customer that way was horrible. I was absolutely ready to pay the full price for the iPhone 11 Pro. All $999.99 because it was for my husbands birthday present. But after the way I was talked to I think we will take out business elsewhere.