In October I went into Kay's and found a beautiful ring. It was for someone special-- my someone special of ten plus years. A ring was selected and it needed to be sized. We were assured that the ring could be sized and returned prior to Thanksgiving. This didn't happen. We received a phone call that they would need to order the ring. It was not mentioned that ordering would create a different timeline. I answered the call, said okay so you have to order it, right...order it. When we called after three weeks had passed we were told that the ring wouldn't be ready until Dec. 30th. After attempting to understand why it was going to take another seven weeks, I decided to cancel the order.We don't live in the state we purchased this item. I had to send a friend to the location to cancel the ring. A generous friend went to the store, cancelled the ring to get our refund.Dec. 8th we receive a call that our ring is in much to our surprise. Wrong sizing! Manager didn't care. Horrible!!!!