HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star" product and service commitment touted by the salesperson, website and other reviews. It seems the other 'one star' reviews had similar experiences. Coincidental? NOT!

I'm sure we'll get a canned response displaying concern and empathy - but the truth will be my follow up response to what will actually happen after this.

We purchased 5 windows, one of which was custom (8' high) at a significant cost - and much more expensive than competitive products.

However, our decision was based on Andersen's commitment to product excellence and customer satisfaction which was mentioned numerous times during the sales presentation as well the Andersen corporate website.

EVERY single window had flaws (poor product quality) and installation problems. I understand perfection isn't possible, but total imperfection of product and installation isn't acceptable regardless of product/ service.