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      Nona V.

      05/09/14

      Provided by YP.com
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      DO NOT BUY PELLA WINDOWS OR DOORS. THE CUSTOMER SERVICE DOES NOT EXIST. JOE WHO ARRANGES CUSTOMERS AND CONTRACTORS IS RUDE AND THINKS HE CAN TELL ME IF I DONT STAY HOME AGAIN TODAY FOR A CONTRACTOR THAT MESSED UP YESTERDAY, HE WILL TURN MY ISSUE OVER TO NATIONAL ACCOUNTS. SO I TALKED TO TERRY WILSON, HE SAYS NO HE WONT DO THAT. BLA BLA BLA SO I SAT AND WAITED FOR THE CONTRACTOR TILL 3:30 TODAY WHEN I WAS TOLD 12;30 TO 1:00 PM. JOE IS VINDICTIVE, I DO NOT OWE PELLA ANOTHER DAY OF MY TIME, WHEN i HAVE TO LEAVE FOR A TRIAL IN 2 DAYS.

      SO MR. JOE. AND MR. MIKE PETERSON, AND MR. TERRY WILSON, WHO ARE IN THE TOPEKA KANSAS OFFICE NEED TO HANDLE ISSUES PROPERLY. PETERSON TELLS ME I AM CONFUSED. OH GEE, HIS EMPLOYEE ANTHONY IS CONFUSED TELLING ME MY PATIO DOOR WORKS JUST FINE. MR. WILSON TELLS ME TO CALL HIM IF THERE IS A PROBLEM MAY 8TH, SO SURE CALL HIM AND HE IS IN YET AGAIN MEETINGS. THEN HE IS AT LUNCH, THEY BY 3 PM HE IS GONE HOME. WHEN DO YOU ALL WORK? THIS CUSTOMER SERVICE WITH PELLA IS TOTALLY PATHETIC. JOE THREATENED ME THAT IF i WAS NOT HERE FOR THE CONTRACTOR, HE WAS DONE, HE WOULD TURN ME OVER TO CORPORATE. DONT THREATEN ME, PROMISE ME. MR. JOE, I HAVE A SUBPOENA TO GET SOMEWHERE AT A CERTAIN TIME, I OWE YOU NOTHING. I HAVE BEEN HERE 15 MONTHS TRYING TO GET YOUR DOOR PIECES TO WORK. I WILL BE SURE TO MAKE A SIGN FOR MY FRONT YARD. I WAS HERE FOR THE 2:30 TIME YOU ORDERED ME TO BE HERE FOR. SO, GOOD LUCK TURNING IT OVER TO THE NATIONAL ACCOUNTS, JUST BECAUSE YOU CANT ORGANIZE 5 MEN TO REALIZE THE DOOR IS NOT WORKING, THAT IS YOUR PROBLEM. PELLA WINDOWS IS NOT A COMPANY TO GET ANY GOOD SERVICE.

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      The Genuine. The Original. Overhead Door

      General Info
      Overhead Door Company of Lawrence is the leader in residential garage doors. We have more colors and styles to choose from than ever before. From our Traditional Steel doors to our custom wood Signature Carriage Collection, Overhead Door has a door to match your budget. Same day garage door repair service and Free in-home replacement estimates mean that a safe and properly performing garage door is only a phone call away. For expert garage door repair service, from experienced, professional, courteous and friendly people, please give us a call: Overhead Door Company. We fix all types of broken springs, garage door opener problems and replacement parts! Overhead Door has the Quality Garage Doors, Garage Door Openers and Garage Door Accessories. We provide the best value for all Garage Door related Products and Services. Check out our Internet specials! New Garage Door Openers. Browse our menu of garage door openers. We only provide top quality, dependable products. The Overhead Door Company has been serving our customers since 1921, we are the inventors of the Overhead Garage Door, and have become the number one choice for garage door needs. We specialize in repairs of existing garage doors and sales of new garage doors and garage door openers. Showrooms Garage Doors Openers Entry Doors Garage Screens Garage Flooring Commercial Doors Request a free quote today for a New or Replacement Garage Door
      Hours
      Regular Hours
      Mon - Sun:
      Categories
      Garage Doors & Openers, Commercial & Industrial Door Sales & Repair, Door Repair, Doors, Frames, & Accessories, Overhead Doors
      Services/Products
        We offer garage door service and repair on all garage door equipment including doors, openers, springs, rollers, remotes, and keypads. We service and repair all brands, makes, and models. Here is a list of some of the garage door repair services our professional employees provide: Garage Door Installation - This includes the installation of a new garage door. Includes the door itself, the track, cables, springs, hinges, handles, locks and rollers. It is the complete service and installation of a new door. Garage Door Replacement - The same type of repair as above except we include the removal and haul away of the old garage door and replaced parts. Repair All Brands of Existing Openers - We carry a wide variety of parts so we can repair and service all brands of garage door openers. Garage Door Tune-up and Safety Inspections - Comprehensive check where our technicians will evaluate, make minor adjustments, minor repairs and lube the door. This adds to the life of the door if done on an annual basis Wireless Key Pads - Sometimes the battery operated remotes need programming or repair. Our technicians can help you reset these or you can read instructions for keypad programming here on our website.Garage Door InstallationWood Garage DoorsOur premiere steel insulated doors featuring our patented metal-foam-metal sandwich construction providing the highest R-value levels for exceptional thermal efficiency. TRADITIONAL STEEL Our popular steel doors that provide the long lasting durability you expect from an Overhead Door system. THERMACORE For premium construction and maximum thermal efficiency, a Thermacore insulated steel door is the ideal choice. This series of doors feature our sandwich construction of steel-polyurethane-steel as well as between-section seals with thermal breaks to reduce air infiltration. COURTYARD COLLECTION Our Courtyard garage doors are made with an insulated steel construction and fashioned to resemble the elegant wood designs of traditional carriage house doors. CARRIAGE HOUSE COLLECTION Carriage House Collection garage doors combine distinctive carriage house designs and superior insulated steel construction to create a harmonious blend of elegance and strength. IMPRESSION COLLECTION These fiberglass garage doors offer a variety of architectural styles that capture the beauty and detail of natural wood without the maintenance. SIGNATURE CARRIAGE The Overhead Door Signature Carriage Collection garage doors combine the classic swing-open appearance and detailing of carriage house wood doors with the convenience of standard sectional garage doors. MODERN ALUMINUM A unique look for today's more contemporary-styled homes. Crisp lines and sleek design formed from durable corrosion-resistant aluminum frames and light-filtering glass make a striking complement to your home. TRADITIONAL WOOD COLLECTION The wood garage doors in the Traditional Wood Collection are available in either rail-and-stile or flush designs.
      Payment Options
      Brands
      Overhead Door Company of Lawrence
      Location
      Serving your local area with offices and showrooms in the Lawrence area.
      Languages
      English, Spanish
      Accreditation

      BBB Accredited Business

      Angie's List Accredited Business

      Member of the International Door Association

      Member of the National Association of the Remodeling Industry

      Winner of the Women's Choice Award by WomenCertified

      Associations
      NARI, IDA
      Other Links

      https://overheaddoorlawrence.com

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