The overall process through the website was very user friendly and quick for us. My wife and I love the sample kit with styles and color/stain options that you sent to us. This really helps someone find the perfect match for their home. We placed two separate orders over a period of 4 months and both arrived relatively soon after we placed the order. The installation instructions are easy to follow and all the required hardware came with the blinds. Each area we installed our new blinds was perfectly enhanced and we couldn't be happier. Thank you again for a wonderful product and the great service throughout the process. We will indeed be a repeat customer.