Their customer service leaves a great deal to be desired. I've been waiting for weeks for a missing part to my coolmist patio 17 and still have not received it. I have called, spoke once witha customer rep and was promised the part. Since then I have called and left messages, to no avail. I have emailed to no avail. Their systems are not cheap. You would think they would stand behind their product. They will be surprised to see me at their door very soon. They are not that far from me. Believe me when I tell you they will not be happy to see me.I will not let them give me the shaft without a fight.I strongly suggest you never ever buy anything from this company.