I never paid much attention to this shop, because there are so many of the famous "other" coffee places around. But we've been in a couple times now, and I am a convert! My latte tasted much smoother than "that other place", none of the bitter taste I usually get. Last night the clerk recommended a strawberry cream tea latte (I wanted something with less caffeine), and it was fabulous. It's not something I would normally order and it was great. We will be coming back often!