Enterprise Rent-A-Car
4602 W Gandy Blvd, Tampa, FL 33611
813-831-5330
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Lexus dealer provided me an Enterprise Car Rental due to a recall. Rented a truck for several months. Got a small scratch on the door when I was parked in a parking lot. Got a $200 repair quote from an auto body shop. When Enterprise asked me to re-sign papers after a month, they noticed the scratch and literally seized the vehicle. I objected on the grounds that the rental was not yet completed and that I planned to have the scratch repaired prior to turning it in. The agent refused and would not permit met to speak to a supervisor. I wrote to the CEO and got no response. The repair bill was sent to me recently for $964. They charged $691 for the repair, including $156 for paint and $530 in labor. Then, they tacked on $152.95 for loss of use (my auto body shop would take one day) and $69.10 for "Diminishment of Value". Enterprise claimed that I had no right to repair the vehicle myself, and that somewhere buried in the multi-page, illegible contract there was a statement to this effect. I would understand if a car was damaged severely or significantly mechanically damaged that they would want some say in the repair, but I believe that Enterprise's practices are predatory, unfair, and dishonest. They should have allowed me to at least get quotes from acceptable body shops and to have completed the repair before turning the vehicle in. They clearly are using this detail in their contract to take advantage of the consumer and charge 5 times what a repair should have cost.
- General Info
- Book with Enterprise Rent-A-Car to access thousands of airport and Tampa car rental locations near you. If you are traveling in FL or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Categories
- Car Rental, Truck Rental, Van Rental & Leasing
- Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
- Payment Options
- Brands
- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
- Neighborhoods
- Southwest Tampa, Sun Bay South
- Other Link
https://www.enterprise.com/en/car-rental/locations/us/fl/tampa-w-gandy-blvd-4245.html