I contacted the white pages to find their phone number, I don't need their address as that is how I requested them in the first place.

I've been going to Dr. Chen for over 5 years now. I would concur with the last person that he is all business, but that does not make him a bad doctor. His personality is more doctor-to-patient than to-friend. However, he takes pains to ensure I get the exact dose of medicine I need, a task that other doctors didn't take as seriously as Dr. Chen, hence my doses were always a bit "off." He is a specialist, and he knows his stuff. But, I do not use their lab. However, if I need Dr. Chen's lab slip faxed to another office in 15 minutes, they have always come through for me. The nurses there are great, and very responsive, both in person and by phone. I've never had to wait more than a few hours for a resonse from them. Wait time is generally quite long in the afternoons unless you're right after lunch, but if you call, they can usually tell you how many people are in front of you so you can arrive late or reschedule.

Absolutely the worst Dr. I have ever been to - very cold, unfriendly and abrupt. Average wait time is over an hour. Some of the office workers (not all) are inefficient and have made mistakes regarding my health history on my chart, requiring multiple calls to correct.