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- HoursCLOSED NOW
- Regular Hours:
Mon - Fri - Phones:
Main - 315-448-9000
Fax - 315-476-8440
ExtraTollFree - 800-635-0205
ExtraTollFree - 800-356-1029
- Address:
- 333 Butternut Dr Ste 105 Syracuse, NY 13214
- Email:
- Other Email:
- Link:
- Categories
- Employee Benefits Insurance, Employee Benefit Consulting Services
General Info
EBS-RMSCO, formerly known as RMSCO, is a full-service risk management firm and licensed third-party claim administrator that operates through more than 300 professionals. Headquartered in Liverpool, N.Y., the company facilitates insurance coverage and self-funding services for businesses, educational institutions and government agencies. In addition, it serves medical, disability, dental, flexible spending, and property and casualty coverage plans and workers compensation programs that are offered by insurance agencies and companies. RMSCO offers monitoring, claims administration and customized business solutions, as well as strategic approach to risk management services. The company provides services to more than 200 client firms who represent over 200,000 individuals throughout the United States.
Contact Info
Reviews
02/09/15
Formerly EBS RMSCO, this company recently became Lifetime Benefit Solutions. Wait time to speak to customer service is about 20 minutes or more. Customer service is spotty, there is one nice women if you are lucky enough to get her on the line. The others are rude and less than helpful. For treatments they require a letter of medical necessity and a plan of care which, they claim takes 2 weeks to review. These have to be snail mailed, not faxed which adds to the wait time. Unfortunately it really could take up to a month or more to hear from them. In the meantime, you are left in limbo, wondering if they will approve your treatment. For medication reimbursement, be prepared to wait 4 to 6 weeks. Luckily, my wife's employer offers insurance and we are planning on switching over.