Stay far away...don't waste your time or money...

Here is our story:



Went to Umi Japense steak house last night, a local restaurant in Swansea. Was looking forward to a long, overdue girl's night out. My 3 friends were completely agreeable to go with my choice. We ordered a drink each and 2 orders of maki. Soon after our main dish was served one friend found a hair wrapped around a shrimp on her plate. I watched her unwind the thing. It was gross. We all promptly stopped eating our meals. We had ordered the same dinner, chicken and shrimp. It was all prepared together, brought out, cooked and served. We all immediately lost our appetites. When I quietly informed our served she came over and said the "manager" (who is actually the female owner) would take ONE meal off the bill. I explained none of us were going to eat our meals given what we had witnessed. The owner came over and demanded to see the piece of hair. She yelled at us flapped her arms up and down, slapping her thighs and said "there's a lot of money here". I told her we would gladly pay for what we ate, but since we weren't going to eat food with hair in it, we didn't feel we should pay for the meals. She accused us of "filing up" on rice ....thankfully we hadn't eaten much of the rice either. We are all 40+, successful, working women, who certainly can pay for a meal. When I pointed out I am a regular customer who has never complained, always paid my bill and left a generous tip, she agreed, but then she yelled "yes, but you never come back". She said she was going to call the police. I told to go ahead and that we would wait for them to arrive. She brought the cook out and said "he has short hair so where did it come from?". Really? We are paying diners, not CSI Swansea. You figure out where it came from. We paid for what we ate and drank and as we were finishing our drinks she came over and yelled at us to stop drinking yelling she was telling to do so because the drinks too, were dirty and then she yelled at us to get out. We finished our drinks quickly and began to leave. She stared at us the entire walk out. I asked her if she was all set or if we should wait for the police. She told us to leave and yelled we were "IMMORAL!". Really? For pointing our there was hair in our food? The rest of our night was ruined. I felt so bad because the place was my idea. Since they moved to their new location they have gone downhill FAST. There was no need for the way she acted. She was crazed. I've worked in the food service industry. Things happen. Errant hair happens...learn from it, apologize for it, certainly correct it and move on. To berate a loyal customer for bringing it your attention is inexcusable! Needless to say we will never go back.

Yum! Great food, nice people.