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123 Dental

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Dental Clinics, Cosmetic Dentistry, Dentists

13954 W Waddell Rd Ste 112, Surprise, AZ 85379

623-975-1475

CLOSED NOW: 
Today: 9:00 am - 5:00 pm

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1 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
anonymous

07/31/14

-Review for services on July 31, 2014 at the Surprise AZ location. -The appointment was for an exam and cleaning for my 3 year old daughter. -Upon arrival I signed in and completed the consent to treat form. Upon completion the receptionist stated that my total will be $80.10. During this time the dental tech came out into the waiting area and was ready for my daughter to go back (very quick, no wait time). I asked the receptionist if I could take care of the bill on our way out. She insisted that I pay prior to the exam. I gave her a $100 bill and she asked me if I had smaller bills ($100 - $80.10 = $19.90 in change???), guess they didnt have change. I told her that I would get my change on our way out as the tech was standing there with the door open for us to go back. -The tech led us back to the exam room and we sat my daughter in the chair. Quickly after seating my daughter the receptionist walked into the exam area and asked me if I had a dime so she could just give me a $20 bill. I told her that I may have one in the car as I did not have any change on me. She then suggested that I run out to the car to get the dime and stated that my daughter had to have x-rays so I couldnt be with her anyways during the x-rays. The audacity of this woman to suggest I leave my 3 year old daughter alone while I run out to the car to get a dime!!!! My daughter already fears the dentist and leaving her alone in a place she already fears would only add to this negative emotion. To top it off my daughter didnt even require x-rays! I told her NO! -The dentist then came in and he was great with my daughter and made her feel comfortable during the exam. Upon completion of the exam the tech started the cleaning. She completed all of my daughters top teeth and during this time she didnt once ask my daughter if she needed to spit nor did she spray any water in her mouth. My daughter began to gag due to the lack of suction or supply of water. I told my daughter it will be okay and the girl will give her some water. This really was my way of suggesting that she irrigate my daughters mouth with the water jet and provide some suction to clear her mouth. At that point my daughter began to choke and I asked her if she needed to spit. The tech didnt have the attachment hooked up to the suction so she had to fumble around with that while my daughter was choking. My daughter then proceeded to throw up in the chair. I moved my daughter to a seated position and then the tech started to raise the seat back. When she raised the seat back all of the throw up ran down the chair back into my daughters hair and the back of her shirt. I then mentioned again to my daughter that the girl will give her some water. The tech left the exam area and came back with a small cup with about a half of an inch of water in it, a bottled water was also handed to me. I was doing my best not to show my emotions in front of my daughter as I was furious. Another tech came over and helped clean my daughter up, she was very compassionate. At this point I had enough and we stopped the visit and headed to the waiting area. -After we returned to the waiting area I then asked the receptionist if our tech was new due to all of the errors made. She stated that no she is not. I explained how the visit went and asked her a couple procedural questions in relation to a standard cleaning. I expressed to her how unhappy I was and that members of their staff should have more awareness when dealing with young children. She stated, We are NOT a pediatric dental clinic! The huge sign in the waiting room list pediatric dental in huge BOLD letters. I asked if I could speak with the Dr. or team supervisor. She then passed me along to another lady (I assumed she was a dental tech) while she headed to the back to get the Dr. As she left she told the other lady that I still owed ten. I asked the new lady I was speaking to as to why I now owed more money as I

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DETAILS

Creating Beautiful Smiles..... One Patient At A Time.

Extra Phones

Phone: 623-889-6000

Hours
Regular Hours
Mon - Fri:
Categories
Dental Clinics, Cosmetic Dentistry, Dentists, Implant Dentistry
Services/Products
    Dentists, Tooth Veneers
Payment Options
Brands
cerec, lumineers
Location
In the Fry's Shopping center next to Subway.
Amenities
Gaming Console in waiting area Fresh brewed coffee at you service Fresh bottled water at your service Hand-Wax Spa
Languages
Armenian, Spanish
AKA

Chang, Steven DDS

Lee, Jungwoo, DDS

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Data provided by one or more of the following: Thryv, Data Axle, Yext.