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State DirectoryWater Works Spas
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Enjoy Endless Luxury.
- HoursOPEN NOW
- Regular Hours:
Mon - Fri Sat Sun Closed - Categories
- Spas & Hot Tubs, Swimming Pool Dealers
- Services / Products
- Hot Tubs, Hot Tub Service & Repair, Pool Chemicals, Pool Equipment Repair, Swimming Pool Maintenance, Pool Enclosures, Hot Tub Covers, Pool Equipment Installation, Pool Covers, Used Pool Equipment, Commercial Swimming Pool Service, Leak Detection, Hot Tubs, Pool Chemicals, Pool Enclosures, Hot Tub Covers, Pool Covers, Caldera Spas
- Payment Options
- Brands
- caldera spas
- Location
- Sunriver Business Park
- Languages
- Spanish
- Accreditation
Caldera Spas
General Info
Water Works Spas has served Central Oregon clients with spa and hot tub sales, repairs, service and supplies for over 28 years. Looking for a new spa? With nearly 1,000 new spa installs in the Central Oregon area, spanning almost 3 decades, we stake our livelihood on our reputation and the confidence of our clients that we will do the job right. We are proud to be a reliable and trusted local hot tub dealer and spa services provider. At Water Works Spas, we offer you a diverse package of products and services, including: • Caldera Spas • Repairs for nearly any brand • Spa maintenance • Chemicals, covers and other supplies We feature Caldera Spas, a leading brand and one of the few spa manufacturers to be accredited as a Consumer's Digest Best Buy. With dozens of models to choose from, and prices among the most competitive anywhere in the country for new Caldera Spas, we can get you the high-quality resort spas you want quickly and without excessive costs. For repairs and maintenance, our well-trained and experienced technicians can work with nearly any brand on the market. Each month, we work with nearly 800 clients, promise to provide the best work we can and offer three unique and convenient maintenance packages. We are a family-owned company, and it is important to us that whoever walks through our door feels comfortable and welcome. If we can't help you, we're happy to place a special order for you or point you in the right direction. We believe that good business practices involve good will towards all people, and our friendly staff will greet you with an eagerness to please. Call Water Works Spas or visit us today!
Reviews
08/22/13
The service is good and the techs are friendly but I am disappointed in their customer service with regards to billing. I called to get a quote a couple months ago for a set-up fee and was told $65 for the set-up and $55 for bi-weekly service. I thought this was great and set an appointment to have them come out to set it up and have them service it. They set up my hot tub and came out every other week like agreed to for 2 months. I got my first bill this week and the set-up fee was $110. I thought they might have made a mistake and called to inquire. The guy I spoke with was very rude when I told him I was quoted $65 for a set-up fee and my bill showed $110. He acted like I was out of line for calling and asking questions about my bill. He rudely explained that the extra $45 was for a filter. I told him that I was not told when I set up the appointment or during the set-up, that I might be charged for a filter and that filters are not included in the set-up fee or service fee. Watching them come out for 5-10 minutes at a time, every other week to service it, only to check the chemicals and add chlorine if needed, it seemed a filter would be included in either the set-up fee or service fee. I explained that if I was told at the time of set-up or over the phone when setting up the appointment that I would be charged $45 (double) for a filter that I could buy at Walmart or on Amazon for half the price I would have just bought a filter myself, he arrogantly said, Good luck with that! I immediately cancelled the service after I was treated the way I was. I wouldnt have an issue with Waterworks if I was told up front about the extra charge which I probably would have paid and especially if I wasnt talked to the way I was when I called to ask about the inflated set-up fee. I think its bad business to have horrible customer service, hidden fees and not inform the consumer ahead of time what they are paying for. Especially if they are quoted something different and the actual service they do does not seem to add up to the fee theyre charged for maintenance. I would not recommend Waterworks to anyone because of their poor customer service, hidden fees and minimal service they do provide for the money they charge. The techs that did come to service my tub were knowledgeable and friendly, thats the only good thing about Waterworks.