Always very friendly my dog Shari is handful and somehow she seems to enjoy going for her appointments. I really like the results and you cannot beat their rates, one place close by wants to charge me the same amount to use their facility to wash my dog myself and that doesn't even include clipping, I really can't say enough good things about Kelly's Critter Clippers of Sun Lakes. I would highly recommend them to anybody I know and even people I don't know.