They completely ruined my pillows that are only 2 years old (the lady kept making ridiculous comments and sweeping statements like these are old (they are still in stores). She kept saying I'm a liar and they are old and I brought them both in wet and stained!!!!! My cat peed on one (bc I accidentally locked him out of his litter box) but I kept that in a separate garbage bag and then brought in another bag with blankets and the other pillow. I got them back both wet in the same bag and they both stunk! ! Then they treated again but it ruined the pillows because the dye ran and they won't even refund me for the service nor pay for new pillows!!!! And kept saying I'm lying!!!! She admitted that she told the employees to stop putting stuff in bags after washing because 2 other blankets i brought in came back in bags, tied and they stunk and they wouldn't refund me! $100/blanket!!!! And they stink like wet dog!!! Where is customer service here? I didn't think cleaning 2 pillows would be such an insane drawn out process. I would have totally agreed that the pee could have damaged one...but when I brought it in it was weeks after is had been peed on (I left outside to dry so it wouldn't run) and it was only after they washed 2x did it run. Both of them were not peed on, none were brought in wet. How can I even stand up for myself here? I just have to take the loss??? Worst service ever!