DO NOT ORDER FROM HERE!!!!!!!



I ordered a calzone from here through Grub Hub. I use Grub Hub all the time, and they quote delivery time between 45 minutes to an hour. I have never had a problem before. So, Grub Hub quoted the same for Andrea's. No problem. After an hour and 10 minutes, I called, just to make sure it was on the way. The man (come to find out, he was the owner) said "oh yeah, it should be there any second". 20 more minutes go by, and the delivery guy finally shows up. I was very nice about it and said "I only get an hour for lunch, and that hour is now over so I can't eat, can I at least get my money back for food I'm not going to eat?" He said "I have to call my boss first". Again, no problem. Well, once I finally got to talk to the owner, he proceeds to tell me how it's not his fault that the food came after an hour and a half. I "should have called the restaurant directly to find out exactly what time it would be here" (which, by the way, he claimed would have been 20 minutes ago, to quote the first phone call I made). It was not "his problem". So I said "well obviously, customer service isn't a concern of yours either, since you're not willing to work with me. I'm going to send the food back, which I can't even eat now (I work at a Doctor's office and only get an hour for lunch. I don't have the liberty of eating any time I feel like it) and I'm calling the bank to stop payment on my debit card." He proceeds to tell me "I don't care I already have my money, you can get your money from Grub Hub." I said "Well I paid Grub Hub and they pay you, so you are not getting my money!" And hung up on him, as he was still yelling at me.



I immediately called my bank and disputed the charges.



So here I sit, hungry and angry. I now have to go scrounge for stale snacks and water in the break room.



Do yourself a favor, and go ANYWHERE ELSE in Stoneham. It's not worth it for non existent customer service.



-------UPDATE---------

I got in touch with Grub Hub and they were so nice and wonderful and refunded my money. So, guess Andrea's WONT be getting my money afterall...