I had a live rat in my house at 6:15 in the morning. I called several places and left several messages with answering services. Patrick from Century called at 8:05 as soon as they opened for business. He understood the urgency and kept in constant contact with the "rat catcher," who was on other appointments, and kept me informed of the rat catcher's ETA. (Who, by the way, came earlier than the scheduled window) I felt like the company had a personal interest in my well being. Other companies did call me back, but they were unable to take care of me that day.... despite having a live rat in my house.Century is a company with a conscience!