I had a medical emergency with my 6 year old dog last night. My normal vet is Animal Health & Medical and I love them, but last night when I called my normal vet they were already on an emergency and my dog could not wait. She looked like she was having a stoke her whole right side was lagging and she couldn't walk. So I called Ark Veterinary Hospital after I have already called 3 other vets that were also busy, the woman answered the phone and I asked her if there was a vet on call tonight and she gets snippy with me and says "EXCUSE ME" so I asked her again then she asked me if I was a patient there and I told her no I am not. She replies with, "well you need to call your normal vet to see if they have someone on call." I then replied, "I already have and they are busy, I need someone now." This is after I have already told her that I have already called 3 vets including mine. Then she rudely says to me, "Well there are already 3 people that are pending to speak to the vet and they are actual clients of ours so they will come first." After she said that I replied, "You know what I will just call someone else!" and hung up.



I apologize for the horrible grammar and long story but I am OUTRAGED! How could a professional talk to someone like that! I was in so much pain not knowing if my dog is going to make it and you basically just give me a slap in the face for not being a patient there!

Great, caring service. Much better rates for the services too.

the folks at ark are very skilled, family operated, and care about your animal. seems i always need them after hours for odd emergencies and they are always available and ready to help. wouldn't take any of my pets anywhere else. they have taken excellent care of my small dogs and african gray parrot !

The best place to take your pets! The veterinarians have taken very good care of my pets over the past 8 years. The staff are always caring and friendly.

The Ark Veterinary Hospital is awesome. They have wonderful, caring doctors and staff!

I lived near Ark several years ago, but I have a job which used to send me traveling all over; which means my poor animals had to bee seen by all sorts of clinics. I was so excited to get a more permanent position in Stephenville, Tx. Mostly, because I knew my "children" would be so well cared for. All my traveling has really made me realize how important good care for my animals is. I LOVE all the doctors and technicians at this hospital, and they will DEFINITELY have my business for years to come. Thanks Ark for all your hard work, dedication, and gentle care. You have always been understanding and patient, and offered great care at a reasonable price. We truly appreciate it. Thank You!