In response to this customer’s concerns, Allure Pools & Spas would like to contribute the following comments: The mentioned over dig was required because of bad soil surrounding the pool. Forty tons of river sand were filled in around the pool, and 17 loads of dirt were delivered and compacted to compensate, per pool construction standards. Prior to pouring concrete, the ground was plate compacted, pilings dug around the perimeter, plastic laid, and wire mesh and rebar placed. The concrete cracks this customer refers to occurred primarily in control joints, which is completely normal. Control joints are, in effect, planned cracks—they are used for the very purpose of preventing cracks from spreading to the surrounding concrete. There was one crack that occurred outside of the control joints. Had we been able to complete our work on the project, that crack would have been repaired prior to placing the concrete coating and sealer. This customer agreed to a concrete coating on the patio to achieve the two-color treatment, but it couldn’t be done until 30 days after the initial pour. Sealing is done after the coating. The pool in question holds 18,000 gallons—not 24,000 as this customer claims. In addition, the Aquatrol system is marketed for above-ground pools, but performs well in any type of smaller pool, up to 18,000 gallons. Yet at the family’s request, we replaced it with an Aquarite system. In response to this customer’s dissatisfaction with the fact that we did not finish the job as agreed upon, we would like to point out that the only reason work stopped was because of non-payment. Our contract, which this customer signed, states that all work would stop if payments weren’t made. We received text messages from the family stating that they loved the pool and visitors they had at their house wanted to get in touch with us about constructing pools for their homes. That all changed when we began requesting payments. this client refused to pay because there were “too many issues,” but when we asked for specifics, he claimed there were "too many to list" and ultimately said "we don’t need your help anymore.” We would have been glad to come to an agreeable solution, but this customer was unwilling to cooperate. This family enjoyed the pool for over a month while we completed the fence, waterfall wall, and fire pit. The fire pit size was even increased from the contracted size of 48" to 60" per the customer’s request, and we allowed him to pick out the cut stone of his preference. Both of these extra pool services were provided at no additional charge. In short, these claims made by this customer are unfounded and taken out of context. If anyone has any questions about our pool services, we’d be glad to answer them. Give us a call at 704-661-9976.